Whose Fault Is It Now??

As all Streamyx (Msia's Leading ISP, broadband service) users now know by now, we are all currently facing the same problem, we aren't surfing at our optimal speed!!

We are now lagging like snails on a broadband connection. And certainly, half of us, or maybe more, felt DAMNED. Take for instantance, I am on a 512kbps download and 384kbps upload rate pacakge and I am DOWNLOADING at the speed of 0.6kbps this morning. Isn't that DAMNED? I think it is.

For those that dont understand what am I crapping here, simple explaination = STREAMYX is currently running at a slow-@$$ speed.

This is an explaination from the ISP's site on this problem we are facing.

This is to announce that TM Net Sdn Bhd’s Internet service is currently experiencing a slight drop in performance caused by several outages due to service degradation at some of its international links to Singapore, Hong Kong, China, Korea, Japan, Thailand and United States. Our multiple link providers which subscribe to the international carriers are still trying to restore their system for TM Net service.

TM Net is currently running slightly short on international capacity due to the problem. The congestion will be alleviated as soon as the international carriers fully restore their services for our connectivity. Meanwhile, we have taken immediate action to divert some traffic through our tmnet Eastgate service as well as to other back-up links to reduce the Internet international traffic congestion. The international providers are carrying out rectification works in stages and we will be making an announcement when the service has resumed to normal.

There are a few questions that need answers :

1. WHEN is this problem going to be rectified?
2. WHOSE duty is it to rectify this problem ASAP?
3. ISN'T it one of TMNet's duty to ensure us, as users, get uninterrupted service?
4. IF SO, then I am having an interrupted service right now, and as a consumer, I do have the rights to get a compensation, don't I?

I bet most Streamyx users are currently screaming curses at TMNet. If you have NBTD and feel that signing a petition against better service WOULD help, head here.

I feel that at the moment, to those affected users, I think that complaining isn't gonna help a bit, just sit and wait for the service to be tuned back to its normal state. Complaining isn't going to make it faster anyways, save your breath. ROTFLOL.......